Refund policy

WESTON NURSERIES FARM TO DOOR WARRANTY POLICY 

The Farm To Door Plant Warranty applies to retail purchases made through this store only. No other warranties, expressed or implied, are made.

FARM TO DOOR PLANT WARRANTY 

We want your landscape to be a success, and we stand behind the excellent quality of our plants with the following warranty.

Our partner suppliers take extra care in packaging your plant for transport.  Upon arrival, within 7 days they will replace your damaged plant at no charge. Simply send us a photo of the plant and if possible additional photos of the packing slip and box to FarmToDoor@WestonNurseries.com.

Our goal is to deliver, direct to your door, healthy, thriving plants that will look beautiful in your landscape for years to come. If your plant develops issues, we are your resource for questions, trouble shooting and growing tips that will help restore your plant to health, vigor and happiness! If, by chance, your plant does not survive, we will be happy to provide a reasonable replacement to you within 1 year of purchase from our supplier's nursery.

Our Dormant Plant Guarantee:  Plants like many living things need to hibernate in the winter, plants will shed their leaves and rest up for regrowth in the spring.  For orders shipped December 1st through March 31st if your plant has not emerged from its dormant state we are here to help! 

Please email us a photo of your plant by May 30th following the winter in which you purchased your plant.  All photos, questions and comments can be emailed to FarmToDoor@WestonNurseries.com.

Cancellations/Returns: Once you have completed the checkout process we begin to process your order almost immediately and in most cases your plant will ship within 24 business hours. Since your order is processed and shipped quickly, cancellations must be requested within 3 hours by contacting us at FarmToDoor@WestonNurseries.com. Once your order is packaged and shipped, it cannot be adjusted or cancelled. There is no cancellation fee.

Returns: To assure the integrity of our growing operation and to reduce the possible exposure to introduced disease and insects threats, we cannot accept returns after a plant has been shipped from our nursery.